Published on: April 21, 2024
Resource Profile:
我们提供的在线Customer Service System源码支持自助注册，并提供免费试用，旨在增强客户体验，提升商机转化率达50%。
系统采用多重技术保障，包括动态DNS持续重连和全面的SLA保障体系，配备大数据集群部署，保证稳定可靠。
多渠道接入功能允许AI智能客服支持桌面网站、移动网站、App、微信、微博、短信等多种渠道接入，并可在一个后端接待所有渠道的客户。
企业可根据业务场景选择人工客服或机器人客服进行接待，也可配置人工客服优先接待或智能机器人客服优先接待。
智能路由分配功能提供多种分配规则，如空闲率分配、随机分配、熟客优先等，以及指定客服、技能组分配，提供最合适的服务，支持排队溢出和服务下沉。
智能客服机器人24/7全天候服务用户，支持一键开通，协助人工客服提高接待效率，覆盖率、精确率等各项指标领先行业。
系统还提供全方位用户画像功能，结合分组体系精准描绘用户画像，完整记录用户轨迹，包括地区、会话发起页、来源等，为主动营销提供有力依据，全渠道历史服务记录统一查看，全面掌握用户需求。
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Installation and usage instructions:
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